Information Technology: End-User Support, B.TECH., Major #1504
Businesses and organizations need information to create competitive advantages in today’s dynamic business world. As an End User Support specialist, you will be an integral part of a successful business operation. Specialized software, intricate network designs, and mission critical hardware help to keep the pace of business moving. An End User Support specialist will provide appropriate level response and support for the end user. Often times an End User Support specialist is the first line of defense when customers face problems or defects with software, network or hardware infrastructure. As an End User Support specialist, you will need to have good judgment, clear communication skills and the ability to solve complex problems.
Duties and tasks that are required of an End User Support specialist will include diagnosing computer hardware and networking devices, troubleshooting software programs accurately and quickly. The End User Support degree program here at SUNY Morrisville provides students with the skills to build troubleshoot and repair computer hardware, networking infrastructure and software programs. Students will develop a strong base in problem solving skills with live lab simulations and a hands-on approach to learning. You will gain a solid foundation in hardware components, operating systems, networked environments, and commonly used software packages. Your educational experience will be supported by a robust information technology infrastructure. Students receive practical hands-on experience in their field of study using client and server machines in a high-speed networked environment. These systems support the latest software packages for graphics, animation, web development, databases, voice and data communications, programming, server administration, multimedia development and information security.
Student Learning Outcomes
Upon successful completion of this program, students will be able to:
Analyze needs and develop an appropriate and effective training program(s) for adult learners.
Identify, assess, utilize and/or deploy the various tools of the trade relative to support professionals.
Demonstrate computer software and hardware maintenance skills.
Curriculum Requirements - 120 Credits
course | credits |
|---|---|
CITA 110 - Intro to Information Technology | 3 |
CITA 120 - Computer Concepts and OS | 3 |
CITA 140 - Introduction to Programming | 3 |
CITA 190 - Introduction to Linux / UNIX Operating Systems | 3 |
CITA 200 -Data Communications Networking | 3 |
CITA 210 - Visual Programming and Development Tools | 3 |
CITA 220 - Systems Analysis | 3 |
CITA 300 -Computer System Support and Maintenance | 3 |
CITA 360 - Operating Systems and Software Deployment | 3 |
CITA 395 - Internship Orientation Seminar | 1 |
CITA 405 - Project Management | 3 |
CITA 440 -Designing and Managing Organizational Training | 3 |
CITA 460 - Organization & End-User Info Systems | 3 |
CITA 480- Information Tech Internship | 12 |
BSAD 116 – Business Organization & Mgt | 3 |
BSAD 300 – Management Communications | 3 |
CITA 100-100 Level Electives as Advised | 3 |
CITA 300-400 Level Electives as Advised | 3 |
CITA, ACCT, or BSAD 300-400 as advised | 9 |
CITA, ACCT or BSAD 100-200 as advised | 6 |
COMP 101 Composition and Research | 3 |
COMP 310 Advanced Technical Communications | 3 |
MATH as Advised | 3 |
Liberal Art & Science Elective (as advised) | 21 |
General Electives as Advised | 12 |
Suggested Course Sequencing
Course | Credits | |
|---|---|---|
Year 1/Fall - 17 Credits | ||
CITA 110 - Introduction to Information Technology | 3 | |
CITA 140 - Introduction to Programming | 3 | |
CITA elective (as advised) | 3 | |
COMP 101 - Composition and Research | 3 | |
MATH - As advised to meet SUNY General Education | 3 | |
GNED 100 - First Year Experience | 2 | |
Year 1/Spring - 15 Credits | ||
CITA 120 - Computer Concepts & Operating Systems | 3 | |
CITA 190 - Introduction to Linux / UNIX Operating Systems | 3 | |
BSAD 116 - Business Organization & Management | 3 | |
Liberal Art & Science Elective (as advised) | 3 | |
Liberal Art & Science Elective (as advised) | 3 | |
Year 2/Fall - 15 Credits | ||
CITA 200 - Data Communication Networking | 3 | |
CITA 210 - Visual Programming & Development Tools | 3 | |
General Electives (as advised) | 3 | |
General Electives (as advised) | 3 | |
Liberal Art & Science Elective (as advised) | 3 | |
Year 2/Spring - 15 Credits | ||
CITA 220 - Systems Analysis | 3 | |
CITA, ACCT or BSAD-Lower Level | 3 | |
COMP 310 - Advanced Technical Communications | 3 | |
Liberal Art & Science Elective (as advised) | 3 | |
Liberal Art & Science Elective (as advised) | 3 | |
Year 3/Fall - 15 Credits | ||
CITA 300 - Computer System Support and Maintenance | 3 | |
BSAD 300 - Management Communications | 3 | |
ACCT, BSAD OR CITA-Upper Level | 3 | |
Liberal Art & Science Elective (as advised) | 3 | |
Liberal Art & Science Elective (as advised) | 3 | |
Year 3/Spring - 15 Credits | ||
CITA 360 - Operating Systems and Software Deployment | 3 | |
ACCT, BSAD OR CITA-Upper Level | 3 | |
ACCT, BSAD OR CITA-Upper Level | 3 | |
General Electives (as advised) | 3 | |
General Electives (as advised) | 3 | |
Year 4/Fall - 16 Credits | ||
CITA 395 - Internship Orientation Seminar | 1 | |
CITA 405 - Project Management | 3 | |
CITA 440 - Designing and Managing Organizational Training | 3 | |
CITA 460 - Organizations & End User Info Systems | 3 | |
General Electives (as advised) | 3 | |
General Electives (as advised) | 3 | |
Year 4/Spring- 12 Credits | ||
CITA 480 - Information Technology Internship | 12 | |